INAM-ONPT: resumption of dispensing of medicines in several pharmacies

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Extract from the article: Il y a quelques mois, certaines pharmacies ont suspendu leurs services aux assurés INAM, pour des raisons de retard de paiement. Cette situation ayant été réglée avec faste par l’institut, la collaboration avec les pharmacies concernées a repris droi

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A few months ago, some pharmacies suspended their services to insured persons under the INAM, for reasons of late payment. Now that this situation has been resolved by the Institute, collaboration with the pharmacies concerned has resumed. This is what the Institut National d'Assurance Maladie (INAM) informs us in a press release signed by its general management and made public on 08 August 2023.

In this press release, the Institut National d'Assurance Maladie (INAM) informs its policyholders and the general public that the following pharmacies have been closed: Délali, Arc en ciel, pharmacie du Zio, and Believe; having suspended service to INAM policyholders under the agreement signed between INAM and the National Order of Pharmacists of Togo (ONPT) have resumed dispensing medicines and other health products.

INAM would like to thank the insured for their understanding and express its solidarity with the inconvenience caused by this situation. It once again congratulates the pharmacists who, despite the difficulties, have continued their partnership by continuing to serve policyholders.

« INAM reiterates that it remains at the service of the insured, who are its main reason for existence, and is determined to continue its efforts to overcome any difficulties that might hinder the implementation of actions in connection with universal health cover, in accordance with the government's commitments under the authority of the President of the Republic », reassured the General Management.It should also be emphasised that customer satisfaction and honouring commitments are the cornerstones of INAM's actions. The INAM would like to reassure those involved in health insurance that appropriate measures are always taken to guarantee a quality service to the public.

Finally, INAM would like to remind everyone that its teams remain available to respond to any concerns on 8220 (call centre) and 98 76 69 84 / 98 91 51 07 (WhatsApp).

Elom AKAKPO